Amway CRM Outsource Project

Amway CRM Project Overview

CRM (customer relationship management) web system for trading systems to manage client’s debts, complaints, comments and documents.
The CRM user intarface is web think client which uses internet browser to access this system.
The server side provides role-based functionality for different users types.

Technical features:

Target server platform:	Windows 2003 Server, IIS 6.0 and more.
Target client browsers:	IE 6.0 and Fire Fox 1.0.
GUI Framework:	ASP.Net 2.0.
Data sources:	SQL server
Data accesses:	ADO.Net
GUI features:	DHTML, AJAX
Localization resources:	resx files.

Business-logic features:

Manage client’s debts, complaints, comments and documents.
Role-based frame-work.
Report system based on generation Microsoft Excel files.

Managements and resources:

Time line (versions 1.0 - 2.2): 2005 - 2008
Resources: 1 Manager, 4 Developers and 1 tester
Development methodology: adopted RUP